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Silent Call Procedure from the Executive Office of Public Safety and Security on Mass.gov
The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.
If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch-tone wireline telephone or a cell phone:
FIRST DIAL 9-1-1
Once the call is answered, indicate your need by pressing the appropriate number on your telephone.
IF YOU NEED POLICE
IF YOU NEED FIRE
IF YOU NEED AN AMBULANCE
The 9-1-1Dispatcher may ask questions that require yes or no answers.
PRESS 4 FOR YES
PRESS 5 FOR NO
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